In these days of corporate overreach and greed, is it any wonder that customers are treated like cattle. The recent involuntary de-planeing of Dr. Dao (resulting in injury and humiliation) is a perfect example. The CEO of United even had the temerity to blame the recalcitrant would-be passenger for not being a sheep to comply with his corporate master.

          Actually this relates to each and every airline company, but United is in the news, I assume you have seen the videos, so why not use it for "click bait" right ?
          Airline customer training protocols have evolved over the years toward a midwestern (or perhaps more precisely a Mormon) style of customer service, Passive Aggressive to the max.