Alexandra Glover of Denham Springs, LA needed to update her drivers license. That's not a fun thing to do for anyone, but it was worse for Alexandra. You see, Alexandra is transgender and she lives in Louisiana.

Transgender advocates say Louisiana is one in a minority of states that are behind when it comes to accommodating transgender and gender non-conforming people in ID laws. Recent efforts by transgender people in South Carolina and West Virginia have helped to change driver’s license practices in those states.

After being denied at a couple of OMV offices, Alexandra's friend thought she should document a visit with video.

You can’t present as a woman if you’re listed as a man.

If you have makeup on or anything like that you’re supposed to take all that off, because you are actually a man.

--OMV worker